Claims Guide
File a claim related to a previously requested package
The claim indicates a point to be corrected, an incomprehension or a request for recovery on an existing package, while maintaining clear traceability.
When to make a claim?
When your package requires correction, commercial precision, a revision of recorded items or a significant alert, the claim will formalize the request properly.
How's it going?
From the package detail page, you create the claim. It is linked to the package, recorded with a reference and followed by the team until response or resolution.
Tips for a useful claim
Clearly explain the need, indicate what needs to be reviewed and remain consistent with the package concerned. A precise request allows faster and more efficient processing.